Privacy Policy

Welcome to Jet's Pizza. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website myjetspizza.click, place an order, or otherwise interact with our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy applies to all users of our website, mobile-optimized pages, and any related online or offline services we provide in connection with our food ordering and delivery operations.

1. Who We Are

Jet's Pizza operates this website and is responsible for the collection, processing, and use of your personal information as described in this Privacy Policy.

For any questions, concerns, or requests related to this Privacy Policy or your personal data, you may contact us at any time using the details provided above or in the Contact Us section at the end of this document.

2. Legal Framework and Applicable Laws

As a business operating in the United States, we comply with all applicable federal and state privacy laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act), which governs unfair or deceptive trade practices, including those related to consumer data privacy.
• The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), which grants specific rights to California residents regarding their personal information.
• The CAN-SPAM Act, which sets requirements for commercial email communications.
• The Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under the age of 13.
• Any other applicable state or federal privacy laws relevant to our operations and your location within the United States.

Where applicable state laws provide additional rights or protections beyond the federal baseline, we honor those rights for residents of those states.

3. Information We Collect

We collect various categories of personal information depending on how you interact with us. Below is a detailed breakdown of the types of data we collect.

3.1 Personal Information You Provide Directly

When you create an account, place an order, subscribe to our newsletter, contact our customer support, or otherwise engage with us voluntarily, you may provide us with personal information such as:

• Identity Information: Full name, username or display name.
• Contact Information: Email address, phone number, home or delivery address.
• Account Credentials: Password and security questions (stored in encrypted format).
• Payment Information: Credit card or debit card numbers, billing address, and other payment details (processed securely through third-party payment processors; we do not store full payment card details on our servers).
• Order Information: Items ordered, order history, delivery instructions, and special dietary requests.
• Communications: Messages, feedback, reviews, complaints, or other communications you send to us via email, contact forms, or social media.
• Promotional Information: Your preferences regarding promotions, offers, and marketing communications when you opt in.

3.2 Information Collected Automatically

When you visit our website or use our online ordering system, we automatically collect certain technical and usage information, including:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), device identifiers, and screen resolution.
• Usage Data: Pages visited, time spent on each page, links clicked, referring URLs, search queries entered on our site, and navigation paths through our website.
• Log Data: Server logs that record your interactions with our website, including timestamps, error messages, and access requests.
• Location Data: General geographic location derived from your IP address. If you grant permission through your browser or device, we may also collect more precise GPS-based location data to assist with delivery address suggestions.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixels, and similar tracking technologies. Please see Section 9 for more details about our use of cookies.

3.3 Information From Third Parties

We may also receive personal information about you from third parties, including:

• Social Media Platforms: If you log in or register using a social media account (such as Facebook or Google), we receive basic profile information such as your name and email address, as permitted by your social media privacy settings.
• Payment Processors: Confirmation of successful payment transactions from our payment gateway providers.
• Delivery Partners: Information related to the fulfillment of your delivery order, such as delivery status updates.
• Analytics Providers: Aggregated or pseudonymized data about website performance and user behavior from analytics platforms such as Google Analytics.
• Marketing Partners: Information that helps us reach you with relevant advertising, subject to your preferences and applicable law.

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Specifically, we use your data to:

4.1 Provide and Manage Our Services

• Process and fulfill your food orders, including coordinating delivery or pickup.
• Create and manage your account on our website.
• Send you order confirmations, receipts, and delivery status updates via email or SMS.
• Process payments securely through our third-party payment processors.
• Respond to your inquiries, complaints, and customer support requests.
• Manage loyalty programs, discounts, coupons, and promotional offers.

4.2 Improve Our Services and Website

• Analyze website usage and performance to identify areas for improvement.
• Conduct research and development to enhance our menu offerings and user experience.
• Monitor and troubleshoot technical issues on our platform.
• Personalize the content and features you see on our website based on your preferences and order history.

4.3 Marketing and Promotional Communications

• Send you promotional emails, newsletters, and special offers about Jet's Pizza products and services — but only if you have opted in to receive such communications or where otherwise permitted by law.
• Display targeted advertisements on our website or third-party platforms, based on your browsing history and preferences.
• Conduct surveys, contests, and sweepstakes in which you choose to participate.
• Measure the effectiveness of our marketing campaigns and promotional activities.

4.4 Legal Compliance and Safety

• Comply with applicable federal, state, and local laws, regulations, and legal obligations.
• Respond to lawful requests from public authorities, including law enforcement agencies.
• Detect, prevent, and respond to fraud, security incidents, and other harmful or illegal activities.
• Enforce our Terms of Service and other agreements.
• Protect the rights, property, and safety of Jet's Pizza, our users, and the public.

4.5 Business Operations

• Maintain internal records and conduct business audits.
• Facilitate business transactions such as mergers, acquisitions, or asset sales, where your data may be transferred as part of the transaction.
• Manage our relationships with service providers, vendors, and business partners.

5. Sharing Your Information With Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with certain trusted third parties under the circumstances described below.

5.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only to the extent necessary to perform their services and are contractually obligated not to disclose or use it for any other purpose. Service providers may include:

• Payment processing companies (e.g., Stripe, PayPal, or other processors)
• Delivery and logistics partners
• Cloud hosting and IT infrastructure providers
• Email marketing and communication platforms
• Customer relationship management (CRM) software providers
• Analytics and data insight platforms
• Fraud detection and cybersecurity services

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Protect and defend the rights or property of Jet's Pizza.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our services or the general public.
• Protect against legal liability.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website if such a transfer occurs and your data becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so, such as when you choose to participate in a co-branded promotion or partner offer.

5.5 Aggregated or De-Identified Data

We may share aggregated or de-identified information — which cannot reasonably be used to identify you — with third parties for research, marketing, analytics, and other business purposes without restriction.

6. Data Security

We take the security of your personal information seriously and have implemented a range of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, use, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Password Hashing: User passwords are stored using strong cryptographic hashing algorithms — we never store passwords in plain text.
• Access Controls: Access to personal information within our organization is restricted to employees who need it to perform their job functions and is protected by role-based access controls.
• Secure Payment Processing: Payment card information is processed by PCI-DSS compliant third-party payment processors. We do not store complete payment card numbers on our own servers.
• Regular Security Audits: We periodically review our data collection, storage, and processing practices and security measures to guard against unauthorized access.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities as required by applicable law in the event of a security incident.

Please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information using commercially acceptable means, we cannot guarantee absolute security. You are also responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

7. Your Privacy Rights

Depending on your location within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights to the fullest extent required by applicable law.

7.1 Rights Available to All Users

• Right to Know / Access: You have the right to request information about the categories and specific pieces of personal data we have collected about you.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (such as where we need to retain data to comply with a legal obligation or complete a transaction).
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know the Purpose of Use: The right to know the business or commercial purpose for which we collect and use your personal information.
• Right to Opt Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information with third parties for cross-context behavioral advertising. We do not sell personal information for monetary consideration; however, we may share certain data for targeted advertising purposes. You may opt out by contacting us.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use and disclosure of sensitive personal information to purposes necessary to provide our services.
• Right to Data Portability: The right to receive your personal information in a portable, usable format so that you can transfer it to another entity.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights.

7.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please contact us using the information below. We will verify your identity before processing your request and will respond within the timeframe required by applicable law (generally within 45 days, with a possible extension of an additional 45 days when reasonably necessary).

• Email: [email protected]
• Website: myjetspizza.click

You may designate an authorized agent to make a request on your behalf. If you use an authorized agent, we may require written proof of your authorization and may still contact you directly to verify your identity.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

The specific retention periods we apply depend on the type of data and the purpose for which it is used:

When your personal data is no longer required for its original purpose and no legal obligation requires us to retain it, we will securely delete or anonymize it in accordance with our data retention and disposal procedures.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies — such as web beacons, pixels, and local storage — to enhance your browsing experience, analyze website traffic, and support our marketing activities.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, enabling you to navigate the site and use features such as the shopping cart and online ordering system. These cookies cannot be disabled without affecting website functionality.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use tools such as Google Analytics for this purpose.
• Functionality Cookies: These cookies remember your preferences (such as your saved address or language settings) to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies track your browsing habits and help us and our advertising partners deliver relevant advertisements to you on our website and across other websites.

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most web browsers allow you to refuse or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website and your ability to place orders online.

For more detailed information about the cookies we use and how to manage your preferences, please refer to our full Cookie Policy, which is available on our website at myjetspizza.click.

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13 in violation of the Children's Online Privacy Protection Act (COPPA), or from minors under the age of 18 without appropriate parental or guardian consent where required by law.

If you are under 18 years of age, please do not use our website or submit any personal information to us without the involvement and consent of a parent or legal guardian.

If we discover or are notified that we have inadvertently collected personal information from a child under 13 years of age, we will promptly delete that information from our systems. If you believe we may have collected information from a child under 13, please contact us immediately at [email protected].

11. International Data Transfers

Jet's Pizza is based in the United States and our website and services are primarily directed at users located within the United States. If you are accessing our website from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and providing us with your personal information, you acknowledge and consent to the transfer of your information to the United States in accordance with this Privacy Policy. We take reasonable steps to ensure that your personal data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

If you are a resident of a jurisdiction with specific requirements for international data transfers (such as the European Economic Area), and you have concerns about such transfers, please contact us at [email protected] to discuss the applicable safeguards.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Jet's Pizza. This Privacy Policy applies only to our website and services. We have no control over and assume no responsibility for the privacy practices, content, or security of any third-party sites or services.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on our website does not imply our endorsement of the linked site or its privacy practices.

13. Your Opt-Out Rights for Marketing Communications

If you have opted in to receive promotional emails, SMS messages, or other marketing communications from Jet's Pizza, you may opt out at any time using the following methods:

• Email: Click the "Unsubscribe" link at the bottom of any marketing email you receive from us.
• SMS: Reply "STOP" to any promotional text message we send you.
• Direct Contact: Email us at [email protected] with the subject line "Unsubscribe" and specify the type of communications you wish to stop receiving.

Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your account or orders (such as order confirmations, receipts, and important service updates). These communications are not marketing messages and are necessary for us to provide our services to you.

14. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and we do not currently alter our data collection and use practices in response to DNT signals from your browser. We will continue to monitor developments in this area and update our practices as appropriate.

15. How to File a Complaint With a Data Protection Authority

If you believe that we have not adequately addressed your privacy concerns or have violated your rights under applicable law, you have the right to file a complaint with the appropriate regulatory authority.

15.1 Federal Complaints

Complaints about unfair or deceptive data practices may be filed with the Federal Trade Commission (FTC):

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Mail: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.2 California Residents

California residents may also file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

15.3 State Attorney General Offices

Residents of other states may file privacy-related complaints with their respective state Attorney General's office. We encourage you to contact us first to give us the opportunity to resolve your concern directly before filing a formal complaint.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal obligations, or business operations. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a notice on our website homepage alerting users to the changes.
• Where required by law or where changes are significant, notify you directly by email.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the posting of a revised Privacy Policy constitutes your acknowledgment and acceptance of the updated terms.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us. We are committed to resolving any privacy concerns promptly and transparently.

When contacting us about a privacy matter, please include your full name, email address, and a clear description of your concern or request so that we may assist you as efficiently as possible. We aim to respond to all privacy inquiries within 30 business days of receipt, and within any shorter timeframe required by applicable law.

If you are submitting a formal request to exercise your rights under the CCPA/CPRA or another applicable privacy law, please indicate this clearly in your communication so that we may route your request appropriately and respond within the legally required timeframe.